Reliability of a water treatment company can be judged by its existing regular client-list and its growth rate, capability for new product development and recognition from quality conscious organizations.

You can base the reliability on following points.

1. Your supplier should be a public limited company.
2. Ask for the detailed educational background and experience of the promoters.
3. The said company must have the experience of serving more than 500+ reputed clients.
4. Check out with any of those clients about the service and results of the treatment.
5. Check out, do this supplier has polymer technology and overseas tie-up?
6. The most reliable point is that the company must always be directly linked with clients instead of supplying through any dealer and must be answerable if results are not satisfactory.

Your supplier must provide regular and committed technical service through well-trained field chemist/technical executives. General guideline for monitoring the system should be : -

Job of the field chemist is….

1. Inspect the system undergoing treatment and carry field analysis of water for pH, alkalinity, hardness, chloride, conductivity, TDS etc.
2. Prepare reports and discuss the findings for corrective measures.
3. Train the operators for on the spot analysis of water and maintaining the log book.
4. Check the operating log book, for ensuring optimum chemical usage.
5. Discuss the performance and problems if any with concerned engineer/authority.
6. Bring reference samples of treated water at R & D for preparation of status reports etc.
7. Discuss stock position and to arrange its timely supply to avoid uninterrupted treatment.